Shipping
We ship all Vitabase brand products the same day or the next business day. No waiting 4–6 weeks for an order! Our domestic shipping cost is only $4.95 for orders up to $75.00, and all orders over $75.00 ship free. International orders are charged for shipping and handling according to weight and destination country (typically between $15.00 and $20.00) and usually reach their destination within 7-10 business days. Large international orders may be charged extra to cover minimum shipping cost. If this is the case, we will notify the international customer prior to processing the order.
Occasionally, items may go on backorder. When this happens, we will notify the customer by email. Any items in the order that are not on backorder are shipped immediately. The backorder item(s) will be shipped as soon as they are available at no additional shipping costs.
Canceling of Orders by Vitabase
Supplementwebsite reserves the right to cancel any order for any reason. In a case such as this, any payments received by supplementwebsite from the customer will be promptly refunded or returned to the customer. The customer will be notified of the cancellation.
Returns
Every product shipped by supplementwebsite has a 60-day money back guarantee from the date that the product was ordered. The customer must e-mail supplementwebsite and request an RMA (return merchandise account) number before returning any merchandise. The customer is responsible for the return shipping costs.
Security
We utilize SSl technology to protect our customers' information. Our digital certificate is with GeoTrust. We also take the extraordinary step of having our servers and websites audited by ControlScan.com, which tests our site every day to ensure our confidential safety.